top of page

Adcon-Tech Omni Solution

omni.png
SRG.png

Our call center software comes packed with features that enable businesses deliver exceptional customer service:

​

Bring innovative, user-friendly, & value-centric product suite closer to everyone.

Enable businesses of all sizes to break barriers and revolutionize the way they communicate.

Deliver seamless, consistent, and personalized customer experience.

"A call centre software that helps businesses save up to 90 percent of their international call costs and 40 percent of their domestic call cost"

I'm a testimonial. Click to edit me and add text that says something nice about you and your services. Let your customers review you and tell their friends how great you are.

Robb Walters

OMNI1.png

  • Connects customers to the right agent through IVR & Skill Based Routing.

​

  • Includes Quality Analysis module to monitor, train, coach, and reward agents.

​

  • Provides a 360° view to customer interactions to help agents stay informed.

​

  • Automates feedback & survey processes through IVR & Agent Survey Module.

​

  • Identifies the caller & directs them to an appropriate agent through Intelligent Call Routing.

​

  • Allows to add or remove agents based on call volume.

bottom of page